ISO 20000 IT SMS Information Technology Service Management System
ISO 20000 is the first worldwide standard specifically aimed at specifying an integrated set of management processes for the effective delivery of high quality IT management services to businesses and its customers.
The standard comprises two parts: ISO 20000-1, being the 'Specification for Service Management which is certifiable and ISO 20000-2, being the 'Code of practice for Service Management' which describes best practices and the requirements of Part 1. These form a top-down framework to define the features of service management processes that are essential for the delivery of high quality services.
Benefits
The benefits of ISO 20000 certification are:
- Assessments recognized internationally within industry
- Competitive advantage over competitors
- Impartial and external standard method of assessment and audit
- Improved reputation, consistency and interoperability
- Improved quality of service and increased business and customer confidence
- Management and staff understand their roles and processes better
TÜV SÜD has been approved as registered certification body by DAkkS to operate the IT Service Management System certification scheme:
- By businesses that are going out to tender for their services
- By businesses that require a consistent approach for their services
- By service providers to benchmark their IT service management
- As the basis for an assessment which may lead to a formal certification
- By an organization who needs to demonstrate the ability to provide services that meet customer requirements; and
- By an organization which aims to improve service through the effective application of processes to monitor and improve service quality
Your benefits at a glance
- Focus on the effectiveness of the system and its practicality in the local environment.
- Gain TÜV SÜD certificate that is recognized and accepted internationally.
- Partner with a highly professional, independent, impartial and unbiased certification body.
- Provide objective recommendations for ongoing continuous improvement.